Privacy Policy

Effective Date: 09 April,2025 

Pacta Real Estate (“we”, “our”, “us”) under ABN 13650304279 is committed to protecting the privacy of individuals and managing personal information in an open and transparent way. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

The Act allows personal information to be collected, used and disclosed for the purposes for which it was collected in accordance with the Act.

This Privacy Policy only applies to the extent we collect, use and disclose personal information in connection with this website.

This Privacy Policy may be revised, updated or replaced from time to time and we may subsequently notify users of any changes to it by posting the revised, updated or replaced Privacy Policy on this website. Any changes to it take effect on the date on which the revised, updated or replaced Privacy Policy is posted to this website.

1. What Personal Information 

We may collect the following types of personal information: 

  • Full name, address, email, and contact number 
  • Identification details (e.g., driver’s license, passport number) 
  • Property ownership or rental details 
  • Financial and employment information (when necessary) 
  • Details of services you have enquired about or purchased 
  • Browsing data through our website (cookies, IP addresses) 

2. How We Collect Your Personal Information

We collect your personal information through: 

  • Forms on our website 
  • Direct interactions: phone calls, emails, in-person meetings 
  • Property inspections, appraisals, and contracts 
  • Social media or third-party property listing sites 
  • Cookies and website analytics tools 

3. Why We Collect and Use Your Information 

We collect, use and disclose personal information for the following purposes: 

  • To provide real estate services including property sales and leasing 
  • To manage customer relationships and respond to enquiries 
  • To verify identity and prevent fraud 
  • To comply with legal and regulatory obligations 
  • For marketing, promotions, and newsletters (you may opt-out) 

Information disclosed

We will use and disclose personal information only for the purposes for which it is collected in accordance with the Act, including:

  • Providing services and customer support, including service updates;
  • Maintaining and updating our records;
  • Comparing information for accuracy, and verifying it with third parties; and
  • Providing information as authorised or required by law or a relevant government body or authority

We may disclose your personal information to:

  • Legal and financial professionals (e.g., conveyancers, mortgage brokers)
  • Government bodies and regulators (e.g., Fair Trading NSW)
  • Real estate portals and advertising platforms
  • IT service providers and data storage partners
  • Other parties with your consent or where required by law

We do not disclose personal information overseas.

Anonymity and pseudonyms

General users of the website do not need to disclose their identity to us in order to use this website. This website does not, therefore, collect personal information about people who generally access it except in the circumstances described above. Please note that we may not be able to provide you with some or all of our services if you are anonymous or use a pseudonym.

Cookies and Analytics

Cookies

A cookie is an electronic token that is passed to the user’s browser which passes it back to the server whenever a page is sent to the user. Our servers may generate cookies which are used to keep track of the pages that users have accessed while using the website. The cookie also allows data to be inputted into a form or template and temporarily stored until the user chooses to save that form or template. Cookies generally remain on the user’s computer even after an internet session is ended and the computer rebooted. The cookie can be read by the server that placed it there during a subsequent visit to that same server. Their exact behavior is server specific.

When users visit this website, our server may log certain information, including the type of browser and operating system the user is using, the top level domain name (for example .com, .net, .au, etc), the address of the referring site (for example, the previous site visited), the server’s IP address, the date and time of visit and the address of the pages accessed and the documents downloaded. This information is generally only for internal statistical analysis and system administration purposes.

Any other information supplied to us (for example, if a user sends an email or enters any personal information into our website) is treated in accordance with this Privacy Policy.

Our website uses cookies to:

  • Enhance user experience
  • Track and analyse website traffic
  • Understand user behaviour, you may manage cookie preferences via your browser settings.

Information security

We take reasonable steps to protect all information which we hold (including personal information) from misuse, loss, and unauthorised access, modification or disclosure.

We may store information about you in cloud or other types of networked or electronic storage. As electronic or networked storage can be accessed from various countries through an internet connection it is not always practical to know in which country personal information about you may be held.

Where appropriate, we use secure transmission facilities. However, no transmission of information over the internet can be guaranteed to be completely secure and we do not warrant the security of any information transmitted to us over the internet

Links to other websites

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those sites. We recommend reviewing their privacy policies before providing any personal information. This Privacy Policy does not extend to those linked websites

Marketing and opt-out

We may also use the information, including personal information (excluding sensitive information), provided by users of this website for marketing and research purposes, to analyse and improve products, benefits and services and to inform users of products, services and benefits provided by us, our related entities, suppliers or sponsors which we consider may be of value or interest to users, unless the user tells us, or has previously told us, not to. If a user does not wish to receive any information about such products, services and benefits they can contact the Privacy Officer (details specified below). We will not use your sensitive information for these purposes without your consent.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website and will take effect from the date of publication.

Accessing your personal information:

Users of the website whose information we either collect, use or disclose have the right to request access to any personal information held by us which relates to them, unless we are permitted to withhold that information. We may charge a reasonable fee where access to personal information is provided.

Any requests for access to a user’s personal information should be made in writing to the Pacta Real Estate contacts below. The user also has the right to request the correction of any personal information which relates to them that is inaccurate, incomplete, irrelevant, misleading or out-of-date.

Contact Us

If you have any questions, concerns, or complaints about our Privacy Policy or how your personal information is handled, please contact:

Pacta Real Estate 
Email: info@pactare.com.au 
Phone: 0413369997
Address: 409 (A) / 5 Celebration Drive, Bella Vista NSW 2153 

Office of The Australian Information Commissioner – Australian Government 

Post: GPO Box 5288 Sydney NSW 2001 

Phone: 1300 363 992 (Monday to Thursday) 10 am to 4 pm (AEST/AEDT) 

Fax: +61292849666

We aim to respond to all privacy-related inquiries within a reasonable timeframe. 

Acceptance of this Privacy Policy

By using this website, accessing any of our products, services or features, the user acknowledges that it has read, understands and accepts this Privacy Policy and the permissions to collect, use and disclose personal information, and the user authorises us to collect, use and disclose, in accordance with the Act, their personal information for the purposes specified in this Privacy Policy.

This privacy policy has been last updated on 12 January, 2026.